Contact PULSAR - We respond within one business day
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Privacy Guarantee: No spam. No third-party sharing. Ever. We only use your info to reply. See our Privacy Policy.
FREQUENTLY ASKED QUESTIONS
How fast do you reply?
We typically respond within 1 business day. If you’re on deadline, mention it in your message and we’ll prioritize.
Where can I check my order status?
Log into your account at MANAGE ACCOUNT to see order history and tracking. If you don’t have an account, use the “create account” option with the email you used at checkout.
Can I change or cancel my order after placing it?
If your order hasn’t shipped, we can usually update the address, items, or cancel. Include your order number in the message and we’ll help.
How do subscriptions work, and how do I cancel?
You choose your quantity type and can pause, skip, or cancel anytime from MANAGE ACCOUNT. If you need help adjusting your next ship date, tell us your preference and we’ll take care of it.
What if my package is lost or arrives damaged?
Take a photo of any damage and contact us with your order number. For lost packages, share the tracking link and delivery address. We’ll investigate and make it right.
Do you ship internationally?
We’re expanding shipping zones. Check our Shipping page for the latest availability and rates. If your country isn’t listed, contact us and we’ll look for a solution.
What is your return policy?
If you’re not satisfied, contact us within the return window shown on our Returns page. Tell us what went wrong and include your order number; we’ll guide you through a replacement or refund.
Do you have wholesale or affiliate programs?
Yes. Retailers can apply at /wholesale and creators at /affiliates. For quick questions, contact us with your store or channel link and estimated volume or audience size.
How do you handle my personal information?
We only use your info to respond to your request. No spam, no selling, no third-party sharing without consent. For details on security, retention, and your rights, see our Privacy Policy.
What’s in PULSAR and how much caffeine does it have?
See our Ingredients page for the full formula, sourcing notes, and details. Caffeine per serving is 215 mg. If you have dietary restrictions or allergies, let us know and we’ll point you to specifics.
